Frequently asked questions
Essential Information And Answers About Likesbet Casino
This FAQ offers clear answers to the most frequently asked questions about using Likesbet Casino. You'll read about creating an account, the available payment methods, withdrawal processes and customer service. This gives you practical insight into the online casino and the terms that apply.
How do I create an account and get access to the casino?
You create an account by clicking 'Register', filling in your details and confirming your e-mail address. After that you can log in right away and visit the casino lobby. Registration takes less than a minute, and a minimum deposit of 20 euros is required to get fully started. Always check the current registration and verification terms before making a deposit.
How quickly are withdrawals processed?
Withdrawals are processed on average within 10 minutes, although this depends on the payment method. E-wallets and mobile payments are usually handled within minutes, while bank cards, bank transfers and prepaid options can take up to 24 hours. Withdrawals typically arrive in your account the same day or within one day, depending on the method chosen.
Which payment methods are available?
There are 15 payment methods available at Likesbet Casino, including iDEAL, Visa, Mastercard, Maestro, Skrill, Neteller, Trustly, Klarna, Apple Pay, Google Pay, Sofort, Jeton, MiFinity, Neosurf and Paysafecard. The minimum deposit is usually 20 euros. Payment methods include bank cards, e-wallets, bank transfers, mobile payments and prepaid options. Check the cashier screen to see which methods are available to you for deposits and withdrawals.
Is Likesbet's customer service really available 24 hours a day?
Likesbet's customer service is available 24 hours a day via live chat and e-mail, including weekends and Dutch public holidays. For urgent questions, such as deposit issues, live chat is recommended as the fastest contact channel. No specific guarantees are given regarding response times per contact method.
Can I also call customer service?
Currently there is no phone number available to call Likesbet's customer service. Contact is only via live chat and e-mail. Should phone support be offered in the future, this will be announced on the customer service page and within your account environment.
In which language can I get in touch?
You can contact customer service in Dutch. The support team is Dutch-speaking and handles questions related to deposits, verification and bonus terms in Dutch. There's no mention of other languages for support at this time.
How quickly will I get a reply by e-mail?
Although no fixed response time for e-mails is given, the e-mail inbox is continuously monitored by the support team. Responses via e-mail may take longer than via live chat. For urgent questions, live chat is recommended. Mention your username and a clear subject line to speed up handling via e-mail.
What do I need to get helped quickly?
To get quick help via live chat, it's advisable to log in first, so staff can look up your account details. Keep your username and e-mail address handy. For payment questions, it's useful to know the time of the transaction. Sometimes your date of birth is also requested for verification. For in-depth investigation or if documents are required, contact may be redirected to e-mail.
Does Likesbet Casino hold a Dutch gambling licence?
Likesbet Casino operates under the name Likesbet Casino LLC and states an offshore licence, but there is no official confirmation of a Dutch licence available. Players can check the Kansspelautoriteit’s Kansspelwijzer to see which providers do hold a Dutch licence before creating an account.
How does Likesbet Casino ensure fair game results?
Most online slots at Likesbet Casino use a random number builder (RNG), which guarantees random and fair outcomes on every spin. With live casino games, the game is broadcast in real time with a real dealer, offering a playing experience comparable to a physical casino.
What can I do if I want to limit my gambling behaviour at Likesbet Casino?
Players who want to limit their gambling behaviour can contact Likesbet Casino’s customer service for help with self-exclusion and responsible gambling. Customer service also refers players to the national CRUKS register for exclusion in the Netherlands, an independent register separate from the casino itself.